Store Policy & Returns

Shipping & Returns

Thanks for purchasing our DIY kits at Active Hands!

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, please feel free to call or email us regarding your concerns.

You are eligible for a full reimbursement within 7 calendar days of your purchase.The product must be in the same condition that you receive it. If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

After we receive your item, our team will inspect and process your refund. The money will be refunded to the original payee through the same mode as purchase .The return shipping charges are to be borne by the customer.

Follow 3 easy steps to Return:

1.Intimate us your intent to return through Email/ phone within 7 days of receipt of the product.

2. Ship to the address provided by us. The return shipping charges are to be borne by the customer.

3. Furnish details of your account.

Store Policy

Customer care and support

We care for each life that uses our products, your satisfaction is our pride.

Once you buy our product you become a part of Active Hands family. We encourage you to use the products as per the instruction guide. In case you are unable to follow, Please feel free to call or email us. We offer guidance at every step to enhance the utility of our product.

Privacy and safety of personal information

We use your Personal Information to support legitimate interests and business purposes of the following nature:

To provide and operate the Services;
To develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;
To be able to contact our Users with general or personalized product/service-related notices and /or any promotional messages.

Active Hands does not share the Personal Information with any Third Party.

Wholesale inquiries

We are open to discuss collaborations. Wholesale/ Bulk implies orders over 10 pieces per variant. For B2B queries kindly go to the contacts page/ email us your background.

Customisation queries

We offer customised kits to suit your themes and budget.The extent of customisation will depend on the order size.

The time frame for execution is generally 15-25 days.

Please feel free to contact us with your requirements and we shall work out the best and most enriching experience for you and your loved ones.